{"id":678,"date":"2026-10-11T23:30:25","date_gmt":"2026-10-11T21:30:25","guid":{"rendered":"http:\/\/localhost\/wordpress\/?page_id=678"},"modified":"2026-10-12T03:05:58","modified_gmt":"2026-10-12T01:05:58","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/televixy.com\/home\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"678\" class=\"elementor elementor-678\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08f3726 e-con-boxed e-flex e-con e-parent\" data-id=\"08f3726\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b0607db e-con-full e-flex e-con e-child\" data-id=\"b0607db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41396ab elementor-widget elementor-widget-text-editor\" data-id=\"41396ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/televixy.com\/\">Accueil<\/a> \/ Politique de remboursement<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7db723 elementor-widget elementor-widget-heading\" data-id=\"b7db723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e80b701 elementor-widget elementor-widget-text-editor\" data-id=\"e80b701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nos engagements en cas de probl\u00e8me avec votre abonnement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21c2b30 e-con-boxed e-flex e-con e-parent\" data-id=\"21c2b30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f3a43de e-con-full e-flex e-con e-child\" data-id=\"f3a43de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bafdb1 elementor-widget elementor-widget-text-editor\" data-id=\"4bafdb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Derni\u00e8re mise \u00e0 jour : 11 octobre 2026<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e9b961 elementor-widget elementor-widget-heading\" data-id=\"1e9b961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Testez avant d\u2019acheter<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4ac793 elementor-widget elementor-widget-text-editor\" data-id=\"a4ac793\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour \u00e9viter toute mauvaise surprise, nous vous recommandons de demander un <a href=\"https:\/\/televixy.com\/contact-iptv\/\">essai gratuit<\/a> avant votre achat : vous v\u00e9rifiez ainsi la compatibilit\u00e9 de votre appareil et la qualit\u00e9 de votre connexion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ba7f05 elementor-widget elementor-widget-heading\" data-id=\"5ba7f05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service num\u00e9rique activ\u00e9 imm\u00e9diatement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea06ef3 elementor-widget elementor-widget-text-editor\" data-id=\"ea06ef3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nos abonnements sont des services num\u00e9riques activ\u00e9s d\u00e8s la confirmation du paiement, \u00e0 votre demande. Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation, le droit de r\u00e9tractation de 14 jours ne s\u2019applique plus une fois l\u2019acc\u00e8s activ\u00e9 (voir nos <a href=\"https:\/\/televixy.com\/cgv\/\">CGV<\/a>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe5ba13 elementor-widget elementor-widget-heading\" data-id=\"fe5ba13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Quand un remboursement est possible<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61dfc89 elementor-widget elementor-widget-text-editor\" data-id=\"61dfc89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Votre acc\u00e8s n\u2019a pas \u00e9t\u00e9 activ\u00e9 dans un d\u00e9lai de <strong style=\"color:#B42318;background:#FEF3F2;padding:1px 6px;border-radius:6px\">[\u00c0 compl\u00e9ter : ex. 24 heures]<\/strong> apr\u00e8s la confirmation du paiement.<\/li><li>Le service ne fonctionne pas et notre support ne parvient pas \u00e0 r\u00e9soudre le probl\u00e8me dans un d\u00e9lai de <strong style=\"color:#B42318;background:#FEF3F2;padding:1px 6px;border-radius:6px\">[\u00c0 compl\u00e9ter : ex. 72 heures]<\/strong> apr\u00e8s votre signalement.<\/li><li>Vous avez \u00e9t\u00e9 d\u00e9bit\u00e9 plusieurs fois pour la m\u00eame commande.<\/li><\/ul><p>Dans ces cas, nous vous proposons un remboursement <strong style=\"color:#B42318;background:#FEF3F2;padding:1px 6px;border-radius:6px\">[\u00c0 compl\u00e9ter : total ou au prorata de la dur\u00e9e restante]<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e5c2e elementor-widget elementor-widget-heading\" data-id=\"45e5c2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cas non remboursables<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9e402 elementor-widget elementor-widget-text-editor\" data-id=\"2a9e402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li>Abonnement activ\u00e9 et fonctionnel, y compris s\u2019il n\u2019est pas utilis\u00e9.<\/li><li>Probl\u00e8me li\u00e9 \u00e0 votre appareil, \u00e0 votre connexion internet ou \u00e0 une mauvaise installation non signal\u00e9e au support.<\/li><li>Non-respect des CGV (partage des identifiants, d\u00e9passement du nombre d\u2019\u00e9crans\u2026).<\/li><li>Cr\u00e9dits revendeur d\u00e9j\u00e0 utilis\u00e9s.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c98b2e8 elementor-widget elementor-widget-heading\" data-id=\"c98b2e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment faire une demande<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b334d elementor-widget elementor-widget-text-editor\" data-id=\"93b334d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contactez-nous sur Telegram (<a href=\"https:\/\/t.me\/zyminex\" target=\"_blank\" rel=\"noopener nofollow\">@alex<\/a>) ou par e-mail (<strong style=\"color:#B42318;background:#FEF3F2;padding:1px 6px;border-radius:6px\">[\u00c0 compl\u00e9ter : e-mail de contact]<\/strong>) en indiquant votre num\u00e9ro de commande et le probl\u00e8me rencontr\u00e9. Nous r\u00e9pondons 7 jours sur 7, de 11 h \u00e0 23 h.<\/p><p>Le remboursement est effectu\u00e9 <strong style=\"color:#B42318;background:#FEF3F2;padding:1px 6px;border-radius:6px\">[\u00c0 compl\u00e9ter : d\u00e9lai, ex. sous 14 jours]<\/strong> par le moyen de paiement utilis\u00e9 lors de la commande, lorsque c\u2019est techniquement possible (pour les paiements en cryptomonnaie, sur une adresse que vous nous communiquez).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Accueil \/ Politique de remboursement Politique de remboursement Nos engagements en cas de probl\u00e8me avec votre abonnement. Derni\u00e8re mise \u00e0 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-678","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/pages\/678","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/comments?post=678"}],"version-history":[{"count":4,"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/pages\/678\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/pages\/678\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/televixy.com\/home\/wp-json\/wp\/v2\/media?parent=678"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}